At Estalmia, we strive to provide vendors with a fair and profitable marketplace while ensuring a seamless shopping experience for customers. This document outlines the best practices for pricing, shipping, returns, and payment processing to maintain competitiveness and maximize your earnings.

1. Keep Pricing the Same Across Marketplaces

To ensure competitive positioning, vendors should not increase their product prices on Estalmia compared to other platforms. Here’s why:

• Lower Commission = Higher Margins: Many platform charges 35-40% commission, while Estalmia less. This means you keep significantly more of your revenue per sale.
• No Need to Inflate Prices: The extra margin from lower commission can offset shipping costs, allowing you to price competitively without losing profitability.
• Customer Price Comparison: Shoppers often check prices across marketplaces. If they see a higher price on Estalmia, they are likely to buy from other marketplaces instead.

2. Order Processing, Packaging & Shipping Responsibilities

• Order Processing Time: Vendors must process and ship orders within 24 hours of receiving them.
• Shipping & Fulfillment: Vendors are responsible for packaging and shipping orders directly to customers using reliable courier services.
• Order Tracking: Vendors must provide tracking details for every order to ensure transparency and a seamless customer experience.
• Packaging Quality: Products must be securely packaged to prevent damage during transit. Vendors should use minimal plastic, eco-friendly and durable packaging that reflects Estalmia’s commitment to sustainability.
• Handling Returns: Vendors are responsible for managing returns and refunds as per Estalmia’s return policy. All returns should be processed promptly, and customers should receive replacements or refunds in a timely manner.

3. Return & Refund Policy

• Return Window: Customers can request a return within 7 days of delivery.
• Vendor Responsibilities:
  • Inspect returned products upon receipt.
  • Process refunds or replacements within 3 business days of receiving the return.
  • Ensure that the return policy aligns with Estalmia’s commitment to customer satisfaction.
• Return Handling Costs:
  • If the return is due to product defects, incorrect items, or damages during shipping, the vendor will bear the return shipping costs.
  • If the return is due to customer preference (change of mind), the customer may be responsible for the return shipping.

4. Payment Processing & Settlement

• Payment Cycle: Payments for completed orders will be processed and transferred to the vendor’s registered bank account within 10 days of order completion.
• Deductions: The 12% commission plus applicable taxes(GST, TDS, TCS, etc) will be deducted before settlement.
• Order Completion: Orders are considered complete once they have been delivered and the return period (7 days) has expired.
• Returns & Payment Holds: If an order is initiated for return within the return window, the payment for that order will be placed on hold until the return is resolved. This allows Estalmia to process refunds and ensure fair resolution.
• Payout Reports: Vendors will receive a detailed breakdown of payments, including deductions, refunds (if applicable), and final earnings.
• Payment Cycle: Payments for completed orders will be processed and transferred to the vendor’s registered bank account within 10 days of order completion.
• Deductions: The 12% commission will be deducted before settlement.
• Order Completion: Orders are considered complete once they have been delivered and the return period (7 days) has expired.
• Payout Reports: Vendors will receive a detailed breakdown of payments, including deductions, refunds (if applicable), and final earnings.

5. Key Benefits for Vendors

✅ Higher earnings per sale – Keep more of your revenue with only 12% commission.
✅ Better price perception – Competitive pricing leads to more sales and conversions.
✅ Seamless customer experience – Standardized shipping improves trust and repeat purchases.
✅ Efficient order fulfillment – Fast processing leads to higher customer satisfaction.
✅ Professional packaging – High-quality packaging reduces damages and enhances brand reputation.
✅ Reliable return handling – Smooth return processes increase customer trust and retention.
✅ Timely payments – Vendors receive payments within a structured 10-day settlement cycle.

6. Final Takeaway

•  Maintain the same pricing as other platforms to stay competitive.
• Use the extra margin from lower commissions to cover shipping costs.
• Process and ship orders within 24 hours to ensure timely delivery.
• Ensure secure and sustainable packaging to protect products.
• Provide tracking details and handle returns professionally
• Adhere to the 7-day return policy and process refunds promptly.
• Receive payments on a structured 10-day cycle.

By following these guidelines, you can maximize your profits and grow your business on Estalmia while offering a competitive and transparent shopping experience to customers.

For any questions or support, feel free to reach out to our Vendor Support Team.

Estalmia Team